Return policy

Please be aware when placing your order

• What is a blind box?

"Blind box" means that customers cannot identify which exact product of the series that they purchase before opening it. A regular edition will be replaced if the secret edition appears in the whole set.

We cannot guarantee you will get the secret edition : The number of products in each series varies, and obtaining the secret edition is completely random.

We also cannot guarantee you will receive a specific product : The products you receive are random, and we cannot determine in advance which one you will get.

Customers must carefully choose which product or series of blind boxes they wish to purchase.We do not offer any refunds or replacements for changes of mind regarding your purchase.

• For MEGA 400% and 1000% Series Items:

**• 1. Due to the unique nature of this product, we do not accept returns or exchanges unless there is a quality issue.

**• 2. Please record an unboxing video when opening the package to protect your rights.

**• 3. If you encounter any issues, please provide the video and contact customer service within 15 days of receiving your order.

After-sales service (return/replacement) rules

• 1. Customer service channels : Customer service is available only for orders placed through POP MART's direct sales channels. For orders placed through a distributor, please contact the original dealer for support.

• 2. Return/Replacement Period : Within 15 days of receiving your goods, you can apply for after-sales service by contacting [email protected] with your order number and a picture of the relevant figure.

• 3. No Support for After-Sales Cases:

a. Returns or exchanges are not supported for personal reasons such as "disliking" or "not wanting" the product.

b. Refunds or exchanges are not available for items purchased through POP NOW. As the contents of your blind box are revealed upon purchase, this depletes the digital attributes of the trial product, equivalent to the product being opened.

• 4. Replacement note

Due to the random nature of blind boxes, the contents of the box cannot be confirmed before opening. Therefore, POP MART will replace blind boxes with items of equal sale price for customers.

• 5. After-sales service Types

TYPE 1-Regular Blind box

-Defects: Blind box goods are designer toys limited by existing technology and handmade participation in craft production. Minor defect such as uneven coloring, slight scratches, paint drops or bubbles are normal; if there are serious defects, you can apply for after-sales service after receiving your goods.

-Card & Accessories: If the card inside the blind box does not match the product, we will supplement the correct card corresponding to the product, and the original card will be taken back.

-Duplicate figures: If you buy a whole box and it has a duplicate, the missing regular figure will be provided and the duplicated product will be taken back.

TYPE 2- Limited Edition Products

The after-sales rules of Limited Edition Products shall be subject to the specific notice of event publicity.

TYPE 3-Art Toy Accessories

-Scope of application: portable powerbanks, charging cables, nightlights, watercups, phone cases.

-Shipping fees: If the return is due to a quality issue and involves exchanging the original product, the company will cover the shipping costs.

-Note: When the above products are sold in the form of blind boxes, the aftersales service will be carried out according to the rules on the details page.